Return and Exchange Policy
Returns and Exchange Policy
We appreciate your business and we want you to be completely satisfied with your purchase! If you have any questions or concerns please call us at 901-286-8892.
Our web store policy lasts 30 days from receipt of product. Items are eligible for refund once product is inspected and in original condition. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange unless the product is defective.
Our clinic policy lasts 7 days from receipt of product. All items purchased at a clinic are considered custom ordered items. Please notify us via email at firstname.lastname@example.org or call us at 901-286-8892 within 7 days if there is a fit issue and we will gladly replace the item. Exchanged items must be in new condition and show no signs of wear.
To be eligible for a return/exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please note: no refunds will be issued for products that have horse hair, buckle marks, dirt, sweat etc. on them. We request that if you have tried the item on your horse, you please wipe down the item prior to returning it.
You MUST contact us to request a return authorization code prior to returning any item.
Horse bits and helmets are FINAL SALE and are not eligible for return.
Custom order or Special order items are not eligible for a return.
All saddles are not eligible for return.
Refunds (if applicable)
Once your return is received and inspected, if you are approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Please note: the cost of shipping the goods to you will be deducted from the cost of your refund. You are responsible for the shipping cost of returning the goods to Bits N Such. The only exception being if the product is defective in which case Bits N Such will cover the outbound and inbound cost of shipping.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then please contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We will replace items if they are the wrong size, defective or damaged. If you need to exchange an item, send us an email at firstname.lastname@example.org or call us at 901-286-8892
You will be responsible for paying for your own shipping costs for returning your item unless the item is defective. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.